Customer success is our top priority at Omnidots.
We need a Customer Success Manager to deliver exceptional customer service. In this role, you'll drive customer satisfaction and help Omnidots expand by ensuring outstanding customer experiences.
Your daily responsibilities include monitoring sales progress, guiding new customers through onboarding, demonstrating our products and software, and supporting customer projects. You'll provide direct solutions and insights to customers while maintaining clear documentation for team transparency.
About us
At Omnidots, we develop cutting-edge technology that delivers measurable time savings and efficiency advantages to our customers. We stand alone in providing an end-to-end automated platform for instant construction vibration measurement and analysis. Our commitment to innovation drives us to continuously advance industry standards.
We're pursuing an ambitious vision (our Big Hairy Audacious Goal), and we want you to join us in making a worldwide difference.
We create a workplace where teamwork thrives and where we actively encourage new ideas and individual initiative!
About the role
As Customer Success Manager, you'll ensure customers maximize their investment in our solutions. You'll join a dedicated team that puts customer satisfaction first.
What you will be expected to do
- Customer Onboarding: Partner with sales to provide key information for new customers. Guide them through the use of our products and platform to ensure successful implementation.
- Customer Support: Serve as the main contact for customers, delivering prompt solutions to their inquiries and concerns.
- Relationship Building: Create strong, lasting customer partnerships through consistent support. Your dedication will strengthen our customer base.
- Documentation: Keep detailed records of all customer interactions and activities to maintain team alignment and transparency.
Requirements & skills
- Bachelor's degree or equivalent experience
- Previous experience in customer service, account management, or similar role preferred
- Strong interpersonal and communication abilities
- Fluent in English and Dutch (written and spoken). All internal communications are primarily in English.
- German language skills are a plus
- French language skills are a plus
- Excellent problem-solving capabilities
- Strong attention to detail and analytical mindset
- Proven ability to work in teams and deliver results
- Positive attitude and drive to succeed
What do we offer?
- Key position in a fast-growing, innovative international company
- Initial one-year contract with options for a permanent position
- Full benefits package: pension plan, 25 paid vacation days, complete travel reimbursement
- NS Business Travel Card for public transport commuters or travel expenses compensation
- Hybrid work arrangement: 3 required office days (Mon/Tue/Thu) with flexibility for more
- Flexible scheduling to match your work style
- Independence in managing your responsibilities
- Regular team activities, including meals, games, and social events
- Join a team using advanced technology to create positive change globally
- Help build a company where customer success drives everything we do
We review applications on an ongoing basis and will schedule interviews immediately when we find promising candidates. If you're interested in this role, please send your application (resume and cover letter) to hr@omnidots.com.
We are proud to foster a workplace free from discrimination. We welcome diversity of experience, perspectives, and various backgrounds, as we believe it creates a better work environment.
