If you're a Honeycomb end-user, keep these tips in mind when managing your subscriptions.
Activation Process:
Use the auto-activation possibility or activate a specific SWARM in your Ownership Account. To activate it, create a new measuring point, and you'll receive a notification to begin the subscription.
Your ownership account is also where invoices are sent.
Subscription and SWARM Overview:
Go to the subscription section in your Ownership Account to see all registered SWARMs.
Filter by the subscription end date, name, purchase date, last calibration date, or other preferences.
Invoice Page:
View all your subscription invoices received after July 1, 2023, on the subscription invoice page.
Subscription Renewal and Management:
Subscriptions are invoiced on the first of every month. Cancel subscriptions before the "invoiced until" date to avoid being charged.
You will receive an e-mail regarding an extension for further subscription. You can cancel the subscription manually in the Ownership Account.
Note: The information provided here specifically pertains to Honeycomb end-users who directly purchase from Omnidots, not from Omnidots Partners.
If you need any help, our customer success team is always happy to assist you.